Frequently Asked Questions
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or sign in to complete your purchase.
What payment methods do you accept?
We accept cash on delivery, mobile money (MTN, Airtel), credit/debit cards, and bank transfers.
How long does shipping take?
Standard shipping takes 3-5 business days, while express shipping takes 1-2 business days. Free shipping is available on orders over 100,000 USh.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard.
What is your return policy?
We offer easy returns within 30 days of delivery. Items must be unused and in original condition. See our Returns Policy for details.
How do I contact customer support?
You can reach us via email at info@renotilesolutions.com, call us at +256700638250, or use our contact form.
Do you ship internationally?
Currently, we ship within Uganda and to selected neighboring countries. Contact us for specific international shipping inquiries.
Are the products genuine?
Yes! We only sell 100% authentic products from authorized distributors and manufacturers.
Can I cancel or modify my order?
You can cancel or modify your order within 2 hours of placement. After that, please contact customer support for assistance.
Do you offer bulk or wholesale pricing?
Yes! Please contact our sales team at info@renotilesolutions.com for wholesale inquiries and special pricing.