Privacy Policy
Your privacy matters to us. Learn how we protect your information.
Last Updated: November 2025
At FlexMart, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
Our Commitment: We will never sell your personal information to third parties. Your data is protected with industry-standard security measures.
Information We Collect
Personal Information
When you create an account or place an order, we collect:
- Name and contact information (email, phone number, address)
- Billing and shipping addresses
- Payment information (processed securely through encrypted payment gateways)
- Order history and purchase preferences
- Account credentials (username and encrypted password)
Automatically Collected Information
When you browse our website, we automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website addresses
- Cookies and similar tracking technologies
Information from Third Parties
We may receive information from:
- Payment processors (transaction verification only)
- Shipping carriers (delivery status updates)
- Social media platforms (if you choose to connect your account)
How We Use Your Information
We use your information to:
- Process Orders: Fulfill your purchases, process payments, and arrange shipping
- Communication: Send order confirmations, shipping updates, and customer service responses
- Account Management: Maintain your account and provide personalized experiences
- Improve Our Services: Analyze website usage to enhance user experience
- Marketing: Send promotional emails (you can opt-out anytime)
- Fraud Prevention: Detect and prevent fraudulent transactions
- Legal Compliance: Comply with applicable laws and regulations
How We Share Your Information
Important: We do NOT sell your personal information to third parties for their marketing purposes.
We may share your information with:
- Service Providers: Payment processors, shipping carriers, email service providers (only as needed to provide services)
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- Legal Requirements: When required by law, court order, or government request
- Protection of Rights: To protect our rights, property, safety, and that of our users
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and shopping cart items
- Understand how you use our website
- Provide personalized content and advertisements
- Analyze website traffic and performance
Cookie Types We Use:
- Essential Cookies: Required for website functionality (shopping cart, login)
- Performance Cookies: Help us understand how visitors interact with our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to show relevant advertisements
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for all data transmission
- Secure payment processing through PCI-DSS compliant providers
- Regular security audits and vulnerability assessments
- Restricted access to personal information (employee authorization required)
- Secure data storage with encryption at rest
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Privacy Rights
You have the right to:
â Access
Request a copy of the personal information we hold about you
â Correction
Update or correct inaccurate personal information
â Deletion
Request deletion of your personal information (subject to legal requirements)
â Opt-Out
Unsubscribe from marketing communications at any time
â Portability
Receive your data in a structured, commonly used format
â Restriction
Request restriction of processing in certain circumstances
To exercise any of these rights, please contact us at privacy@flexmart.com
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe we have collected information from your child, please contact us immediately, and we will take steps to delete such information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
We encourage you to read the privacy policies of any third-party sites you visit.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill orders
- Comply with legal obligations (tax, accounting requirements)
- Resolve disputes and enforce our agreements
- Maintain business records
When information is no longer needed, we securely delete or anonymize it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
We will notify you of significant changes by:
- Posting a notice on our website
- Sending an email to registered users
- Updating the "Last Updated" date at the top of this policy
Your continued use of our website after changes indicates acceptance of the updated policy.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
FlexMart Privacy Team
123 Commerce St
Your City, ST 12345
We comply with: