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↩ī¸ Easy Returns
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Returns & Refunds Policy

Your satisfaction is our priority. Easy returns, hassle-free refunds.

30-Day Returns

Full refund or exchange within 30 days

Free Return Shipping

On defective or wrong items

Fast Refunds

Processed within 3-5 business days

Our Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer hassle-free returns within 30 days of delivery.

Customer Promise: No questions asked returns on unused items in original condition. Your happiness matters to us!

Eligible Items

  • Items must be unused and in original condition
  • Original packaging must be intact
  • All tags and labels must be attached
  • Proof of purchase required

Non-Returnable Items (For Health & Safety)

  • Opened food items - Due to health and safety regulations
  • Personal care & hygiene products - Once opened or used
  • Underwear & intimate apparel - Unless unopened in original packaging
  • Customized or personalized items - Made specifically for you
  • Final sale items - Clearly marked as non-returnable (unless defective)
  • Gift cards & digital products - Cannot be returned once activated

Defective Items Exception: Even non-returnable items can be returned if they arrive defective or damaged. We'll provide a full refund or replacement.

How to Return - Simple 4-Step Process

1

Contact Our Support Team

Reach out within 30 days of delivery:

Include: Order number, item name, reason for return

2

Receive Return Authorization (RMA)

We'll respond within 24 hours with:

  • ✅ Return Merchandise Authorization (RMA) number
  • ✅ Return shipping label (for eligible returns)
  • ✅ Detailed packing instructions
  • ✅ Return address
3

Pack & Ship Your Item

Follow these guidelines:

  • đŸ“Ļ Use original packaging if possible
  • 📝 Include RMA number clearly visible on package
  • 🔒 Pack securely to prevent damage in transit
  • 📋 Include copy of invoice/receipt
  • 📸 Take photos of package before shipping (recommended)
4

Receive Your Refund

Timeline:

  • 🔍 Inspection: 1-2 business days after receipt
  • ✅ Approval notification via email
  • 💰 Refund processed: 3-5 business days
  • đŸĻ Funds in your account: 5-10 business days (bank dependent)

đŸ’ŗ Refunds issued to original payment method automatically

💰 Refund Information

Full Refunds Include:

  • ✅ Product price
  • ✅ Taxes paid
  • ✅ Original shipping (if item is defective or our error)

Refund Method:

All refunds are automatically credited to your original payment method:

  • đŸ’ŗ Credit/Debit Card: 5-10 business days
  • 📱 Mobile Money: 1-3 business days
  • đŸĻ Bank Transfer: 3-5 business days

Shipping Cost Policy:

  • ✅ Free return shipping if item is defective, damaged, or wrong item sent
  • ⚠ī¸ Customer pays return shipping for change of mind or buyer's remorse
  • 💡 Pro tip: Use trackable shipping for returns over 50,000 USh

Non-Refundable Items:

  • ❌ Original shipping charges (unless our error)
  • ❌ Return shipping fees (unless our error)
  • ❌ Restocking fees: None! We don't charge restocking fees ✨

🔄 Exchanges

Want to exchange for a different size, color, or model?

We make it easy! Simply follow the return process and place a new order for the item you want. This ensures you get your preferred item faster.

Exchange Priority: If you're exchanging due to defect or our error, we'll expedite your new order at no extra cost.

🛡ī¸ Special Circumstances

Damaged or Defective Items

If you receive a damaged or defective item:

  • 📸 Take photos immediately (before and during unboxing if possible)
  • 📞 Contact us within 48 hours
  • đŸ“Ļ We'll send a replacement immediately or issue full refund
  • 🚚 Free return shipping provided

Wrong Item Received

Received the wrong item? Our sincere apologies!

  • ✅ Contact us immediately - we'll fix it right away
  • ✅ Correct item shipped within 24 hours
  • ✅ Full refund of any shipping charges
  • ✅ We cover all return and replacement shipping

Late or Missing Refund

If you haven't received your refund:

  1. Check your bank account/card statement
  2. Contact your bank - processing times vary
  3. Contact us if still not received after 15 business days
  4. We'll provide proof of refund processing

Need Help with a Return?

Our customer service team is here to assist you every step of the way.

📧 Email Us 📱 Call Us đŸ’Ŧ Live Chat

Response time: Within 24 hours â€ĸ Available: Mon-Sat, 9AM-6PM